Effective Date

November 1, 2024

1. WHO WE ARE

Your privacy is important to us. This Privacy Policy explains how Fitness Lounge collects, uses, stores, and protects your information when you use our websites, visit our facilities, or communicate with us by phone or email. It also explains how CCTV is used for safety and security purposes.

 

For the purposes of this Privacy Policy:

 

“Fitness Lounge,” “we,” “our,” and “us” refers collectively to:

• Fitness Lounge LLC
• Fitness Lounge One LLC
• Fitness Lounge Two LLC
• Fitness Lounge Three LLC

including all associated facilities, websites, apps, and services.

 

This Privacy Policy applies to all Fitness Lounge locations:

• 30-77 Steinway Street, Astoria, NY 11103
• 25-79 31st Street, Astoria, NY 11102
• 1695 First Avenue, New York, NY 10128

 

Contact Information:

Fitness Lounge, LLC

Phone: 347-813-4200

Email: FitnessLoungeNYC@gmail.com

2. WHAT PERSONAL DATA WE COLLECT

We collect personal information in order to provide services, manage memberships, improve our offerings, and maintain the safety and security of our facilities. We collect information when you visit our websites, create an account, register for membership, sign up for classes or services, purchase merchandise, contact us, or use our facilities.

 

Personal data is information that relates to an identified or identifiable individual. This can include basic contact details, payment information, fitness or health-related information, and technical data collected automatically when you interact with our online services.

 

Personal Data You Provide Voluntarily may include:

• Name
• Email address
• Mailing address
• Telephone number
• Payment and billing information
• Emergency contact information
• Medical or health-related information relevant to your ability to safely participate in exercise or services
• Account login or profile information

 

Automatically Collected Data may include:

• Browser type and version
• Device type and operating system
• IP address
• Cookie identifiers
• Referring URLs
• Website usage data and interaction information

 

We may also collect non-personal information in an aggregated or anonymized form that does not identify you directly, such as general usage statistics.

 

We do not knowingly collect personal information from individuals under 18 without appropriate parental or guardian consent, and we do not knowingly collect any information from children under the age of 13.

3. HOW WE USE YOUR INFORMATION

We collect and process personal information about visitors to our websites, members, clients, and users of or visitors to our facilities. We do this to deliver services to you, manage memberships, process payments, provide customer support, and improve our offerings.

 

We may use your personal information for the following purposes:

 

• To provide and manage your membership: including creating and managing your account, processing membership applications, and managing renewals.
• To schedule and manage classes and sessions: including booking, waitlists, and class communications.
• To process payments: including membership fees, class fees, or merchandise purchases via our third-party payment processors.
• To communicate with you: including sending confirmations, updates, reminders, and responding to inquiries or support requests.
• To consider your health and safety: including using voluntarily provided medical or health information to help you determine whether it is safe to participate in certain activities.
• To improve our services: including analyzing usage trends, feedback, and website performance to enhance our offerings.
• To send marketing communications: such as news, promotions, and service updates, where permitted by law and subject to your preferences.
• To comply with legal obligations: including tax, accounting, and regulatory requirements.
• To protect our rights, property, and safety: including fraud prevention, enforcing facility rules, and responding to legal requests.

4. CONTACTING US BY TELEPHONE AND EMAIL

Contacting us by telephone:

We do not record telephone conversations. However, during calls we may collect information such as:

• Your name
• Contact details (telephone number, email)
• Your Fitness Lounge account email or membership information
• Payment information, if relevant to your request

 

We process this information to verify your identity, respond to your requests, manage your membership, and provide the services you have asked for.

 

Contacting us by email:

If you contact us by email, we may retain copies of your correspondence in order to:

• Maintain records of your requests or inquiries
• Respond to your questions or concerns
• Improve our customer service and operations.

5. CCTV USAGE

Closed-circuit television (CCTV) is installed in our facilities to monitor safety and security, protect property, and assist in crime prevention and detection.

 

CCTV may be used to:

• Enhance the safety and security of members, guests, and staff
• Monitor equipment areas and facility access points
• Deter theft, vandalism, and unauthorized access
• Review incidents, accidents, or behavioral concerns within the facility

 

CCTV is not installed in areas where there is a heightened expectation of privacy (such as bathrooms or private changing areas).

 

We do not retain CCTV footage longer than necessary. In general, footage is stored for approximately 14–30 days, unless required for an active investigation, legal matter, or insurance purpose. Once footage is no longer needed, it is securely deleted.

6. HOW AND WHY WE USE YOUR INFORMATION

We rely on several legal bases for processing your personal information, including the performance of a contract (managing your membership), our legitimate business interests in operating and improving our services, and compliance with legal obligations.

 

Examples of how your data is used include:

• Improving customer service: Information you provide helps us respond more efficiently.
• Personalizing the user experience: We may analyze aggregated data about how users interact with our site and services.
• Sharing relevant information with your personal trainer or prospective trainer prior to consultations, where appropriate and with your consent.
• Processing your payments: Payment data is shared securely with our payment processors only as needed to complete transactions.
• Running promotions, surveys, or features: We may send you relevant content about services similar to those you have purchased.
• Sending periodic emails: We may send emails related to your membership, orders, account status, and, where permitted, marketing communications. You may unsubscribe using the link provided in each marketing email.

7. COOKIES

Our websites may use cookies and similar technologies to enhance user experience, record preferences, analyze usage patterns, and support site functionality.

 

Cookies are small text files placed on your device by your browser. You can usually choose to set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the website may not function properly or optimally.

 

To learn more about cookies, you may visit: www.allaboutcookies.org.

8. LINKS TO THIRD-PARTY SITES AND SOCIAL MEDIA

Our websites may include links to third-party websites or services, as well as social media plugins (such as Facebook, Instagram, or other platforms).

 

These third-party sites and services operate independently from Fitness Lounge and have their own privacy policies. We do not control and are not responsible for the content, security, or privacy practices of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit or interact with.

 

Social media plugins may collect information about you, such as your IP address or the page you are visiting, and may set cookies even if you do not click on the plugin. Your interactions with social media features are governed by the privacy policies of the companies providing them.

9. WHO WE SHARE INFORMATION WITH

Like most businesses, we work with third-party companies to help deliver our services. This may include, for example, payment providers, website hosting companies, email service providers, and analytics platforms.

 

We may share your personal information with:

• Payment processors, for processing membership or purchase payments
• IT and hosting providers, to operate our websites and systems
• Email and communications providers, to deliver notifications and updates
• Independent trainers or health professionals, but only to the extent necessary to provide services you have requested and with appropriate safeguards
• Professional advisers (such as lawyers or accountants), where necessary for business operations or legal compliance
• Law enforcement or regulatory authorities, when required by law

 

We do not sell, trade, or rent your personal identification information to others. We may share aggregated or anonymized demographic information that does not identify you personally with business partners, affiliates, or advertisers.

 

Fitness Lounge is not responsible for the privacy practices, security policies, or data handling procedures of third-party service providers. We choose reputable partners, but we cannot guarantee their systems. We recommend you review the privacy policies of such providers when interacting with them.

10. HOW WE STORE INFORMATION

We adopt appropriate data collection, storage, and processing practices, and implement security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

 

Examples of our safeguards include:

• Secure physical and digital storage environments
• SSL-secured communication channels for sensitive and payment-related data
• Restricted internal access to personal information on a need-to-know basis
• Secure disposal of paper and electronic records when no longer needed

 

We only retain your personal information for as long as it is necessary and proportionate to do so, taking into account the purposes for which it was collected, any legal or regulatory requirements, and potential disputes.

 

Examples of retention periods:

• Membership records: for the duration of your membership and up to approximately 24 months after cancellation
• Payment and transaction records: up to 7 years, to meet legal and tax obligations
• CCTV footage: generally 14–30 days, unless required longer for an investigation

 

When information is no longer required, we destroy paper and electronic copies in a secure manner.

11. YOUR RIGHTS

Depending on applicable law, you may have certain rights in relation to the personal data we hold about you. These may include:

 

• Right of access – You can request a copy of the personal data we hold about you.
• Right to rectification – You can request correction of inaccurate or incomplete personal data.
• Right to erasure – In certain circumstances, you can request that we delete your personal data (“right to be forgotten”).
• Right to restriction of processing – You may request that we restrict how we process your personal data in certain situations.
• Right to data portability – You may request that we provide your personal data in a structured, commonly used, and machine-readable format, and/or transmit it to another controller where technically feasible.

 

Where we process your information based on your consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

 

To exercise any of your rights, you can contact us using the contact information provided in this Privacy Policy. We will respond within the timeframes required by applicable law.

 

You also have the right to lodge a complaint with the relevant data protection or consumer protection authority in your state or jurisdiction if you have concerns about how we handle your personal information.

12. CHANGES TO THIS PRIVACY POLICY

Fitness Lounge may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the “Effective Date” at the top of this page.

 

We encourage you to review this Privacy Policy periodically to stay informed about how we protect and use your personal information.

13. CONTACTING US

If you have any questions about this Privacy Policy, the practices of Fitness Lounge, or your dealings with us, you may contact us at:

 

Fitness Lounge, LLC

Phone: 347-813-4200

Email: FitnessLoungeNYC@gmail.com